Shipping Policy

At HomeNest, we work with carefully selected international suppliers to offer innovative and quality products to our customers.

Processing Time

After payment confirmation, orders are processed within 1 to 3 business days.

Delivery Time

The average delivery time is:

• Portugal: 5 to 15 business days
• Other European Union countries: 7 to 20 business days

Delivery times may vary during periods of high demand, promotional campaigns, or circumstances beyond our control.

Shipping Costs

We offer free shipping to mainland Portugal and the islands.

Order Tracking

Whenever available, a tracking code will be sent by email so you can track your order.

Lost Orders

If the order is not delivered within a reasonable timeframe, please contact us via customer support email so we can investigate the situation.